Q1. How can I get the e-ticket (QR Code) after successfully paying on the website?
Go to [Website] Member Center → My Orders → Paid → View.
Open the email sent to the order contact’s inbox, and you will receive the e-ticket (QR Code) from the system.
Q2. Can I change the product after placing an order?
Once the order is confirmed, you cannot change the product. Please go to Member Center → My Orders → Paid → “Request Refund”, and then purchase the desired product again.
Q3. The system says “This account has already been registered” when signing up.
This means you have registered before. It is recommended to use the “Forgot Password” function, and the system will send a password reset email to your account.
Q4. I don’t remember my member account.
If you forget your login account, it is recommended to try logging in with your E-mail first. If it fails, you can try Facebook, Google, or other third-party accounts.
Q5. I forgot my password.
Click “Forgot Password” on the login page, enter your account, and submit. The system will send a password reset email. Click the link in the email to reset your password.
Q6. What if I don’t receive the verification email/password reset email?
Please refresh your email inbox first. If you still cannot find the email, check your spam/junk folder. If you still cannot receive the email and cannot log in, contact customer service.
Q7. Is there a faster way to register or log in?
To register or log in quickly, you can use third-party accounts (Facebook, Google) on the login page. You don’t need to remember another password. If you already have an email account, you can link a third-party account in your member profile.
Q8. Why can I log in with Google button, but entering my Google email shows “Please use Google login”?
If you registered via a third-party account and have not set a password for this website, you can only log in via the third-party button. To log in with email and password, set an email and password in your member profile first.
Q9. I can log in on my phone, but not on my computer. My account and password are correct.
This may be caused by:
Make sure Caps Lock is off; passwords are case-sensitive.
Check if your computer network (e.g., company network) blocks external data transmission.
If these are not the issue, try “Forgot Password” to reset your password and log in again.
Q10. I seem to have two accounts. Can they be merged?
Currently, accounts are independent in the system. If you have registered two accounts, they cannot be merged.